Are you tired of sub-standard support that takes too long and does not resolve your issues? Are you getting enough proactive planning and advise to respond to business challenges? Are you looking for a partner that understands your business and provides insight into how to get the most out of your ERP investment?
ERP Support Service
Managed ERP Support may be for you!
What is managed ERP support? – Managed ERP support is a predictable, monthly subscription support that covers technical support backed by a service level agreement and includes everything you would need at a flat monthly rate.
We plan for system up time and ensure correct backup configuration and frequency to ensure recovery time and recovery point objective are met. We monitor system performance proactively and perform daily health checks on your environment so you have predictable response from your system.
We understand your business and work to ensure correct Issue/Problem resolution by identifying priority and urgency. Our support is backed by an SLA (service level agreement).
We meet with our clients Quarterly or more depending on their need to make sure we plan for upcoming changes and review last period performance. Our goal is continuous improvement of our service for a superior customer service.
We proactively provide updates to upcoming changes in the system for our clients and ensure availability for periodic and annual tax time support.
We plan and execute periodic system updates to ensure vendor compliance. Our periodic updates about upcoming features and changes to your ERP ensure that you have the insight to prepare for and utilize new functions and features.
Want to learn more?
Our plans are designed to fit your needs and budget. The first step in the process to contact us and schedule an introductory call. We go through an assessment of your needs and provide a quote.